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Bilingual Customer Service Representative
Houston, TX
Job Description
Be a Part of the CenterPoint Energy Team as a
Bi-Lingual Call Center Associate – Houston, TX
CenterPoint Energy is hiring Bi-Lingual Customer Service Representatives (CSRs) for our call center operations in Houston, TX. We are looking for YOU to be a part of our call center team!
Our call center agents are the backbone of our business. When customers call us, CSRs answer the phone, answer questions, solve problems, and get people happily on their way. You'll also use your customer service and sales skills to help customers discover the products they need, and even help them complete the sale.
At CenterPoint, we offer excellent benefits and incentives. You’ll be eligible to receive bonuses and incentives. Plus, CenterPoint Energy offers medical/dental benefits, 401k, pension plan, tuition reimbursement, professional development, a competitive hourly pay wage, and career advancement.
What you will be doing
- Respond to questions relating to customer service inquiries with a focus on first call resolution.
- Resolve customer complaints regarding purchases and installations to ensure customer satisfaction.
- Resolve billing inquiries, perform account adjustments, negotiate payment arrangements and deposit amounts
- Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities.
What you bring
- Have a minimum of two (2) years customer interaction experience.
- Be fluent in English and Spanish.
- Have flexibility in your schedule, which allows you to plan your day for maximum success.
- Have a naturally positive attitude with demonstrated strong verbal and written communication skills. Communication is the key to our business at all levels.
- Commit to a PAID training schedule where we give you the tools to be successful.
- Able to work rotating shifts to provide coverage twenty-four hours per day, seven days per week.
Become a part of our great team!
Be a Part of the CenterPoint Energy Team as a
Bi-Lingual Call Center Associate – Houston, TX
CenterPoint Energy is hiring Bi-Lingual Customer Service Representatives (CSRs) for our call center operations in Houston, TX. We are looking for YOU to be a part of our call center team!
Our call center agents are the backbone of our business. When customers call us, CSRs answer the phone, answer questions, solve problems, and get people happily on their way. You'll also use your customer service and sales skills to help customers discover the products they need, and even help them complete the sale.
At CenterPoint, we offer excellent benefits and incentives. You’ll be eligible to receive bonuses and incentives. Plus, CenterPoint Energy offers medical/dental benefits, 401k, pension plan, tuition reimbursement, professional development, a competitive hourly pay wage, and career advancement.
What you will be doing
- Respond to questions relating to customer service inquiries with a focus on first call resolution.
- Resolve customer complaints regarding purchases and installations to ensure customer satisfaction.
- Resolve billing inquiries, perform account adjustments, negotiate payment arrangements and deposit amounts
- Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities.
What you bring
- Have a minimum of two (2) years customer interaction experience.
- Be fluent in English and Spanish.
- Have flexibility in your schedule, which allows you to plan your day for maximum success.
- Have a naturally positive attitude with demonstrated strong verbal and written communication skills. Communication is the key to our business at all levels.
- Commit to a PAID training schedule where we give you the tools to be successful.
- Able to work rotating shifts to provide coverage twenty-four hours per day, seven days per week.
Become a part of our great team!
Please follow the link below to apply: https://cnp.taleo.net/careersection/2/jobdetail.ftl?job=CEH02388&lang=en&sns_id=mailto#.XFyl2lmOf5I.mailto
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
CenterPoint Energy is an Equal Opportunity Employer looking to employ and advance in employment qualified minorities, females, people with disabilities, and veterans.
Contact Information
Please follow the link to apply: https://cnp.taleo.net/careersection/2/jobdetail.ftl?job=CEH02388&lang=en&sns_id=mailto#.XFypguIefWY.mailto
Job Summary
Company
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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