The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.

Responsibilities include:

• Complete software installs, upgrades, and ad hoc project activity.
• Setup and support desktop/laptop/tablets/printers.
• Monitor Helpdesk system for inbound issues.
• Handle immediate needed activities such as video conferencing setups, loan pool, software licenses and VIP support.
• Provide Remote support to offsite users.
• Ensure all issues are logged and documented in the Helpdesk system.
• Quickly and professionally assess issues and take steps to resolve them.
• Escalate and refer unresolved issues to other team members when appropriate.
• Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.

Minimum Requirements:

The ideal candidate will have excellent oral and written skills with a working knowledge of Microsoft office products, and an interest in working within an IT organization. The candidate must also be able to coordinate multiple tasks successfully. Candidate should have experience with Windows and Mac support.

Preferred Qualifications:

Candidate must have experience in a customer support, help desk, or application support position. Experience should include developing and following I.T. procedures and/or work instructions.

Education and Relevant Work Experience:

A BS/BA degree in an information technology field related field or equivalent experience in related field.

Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an EEO/AA/Disability/Vets Employer and complies with E-Verify.

ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.