Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Collections Manager for the local office of Convergint Technologies. In this role, there is a heavy focus on the on the collections of outstanding and past due Service and Project invoices. This position is required to contact customers via email and / or phone to obtain payment of past due invoices. This candidate is expected to be the Subject Matter Expert on Collections for the local office and other Convergint offices as needed. In addition, when called upon, this position will make Credit decisions in collaboration with the local Branch / General Manager. The position often works as the liaison between customers, the Operations Manager, the Service Manager, a Project Manager, the Billing Coordinators, to resolve disputes and errors in billing. You must be knowledgeable of Texas lien laws and be able to mitigate A/R bad debt risk through secured lien and bond rights by collaborating with NCS, the local General Manager and the Director of Financial Services. This position follows collections best practices in compliance with D365, Power Collect and customer requirements. This position is also required to meet or exceed specific monthly KPI's, such as the amount of Cash collected each month, percentage of the A/R over 90 days old, DSO and underbilling numbers. This position will often require traveling locally to a customer's office to pick up a check in exchange for a signed lien / waiver release. As a Collections Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

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Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Collections Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Hands on results driven collection performer working directly with largest customer to drive AR results while maintaining customer and sales relationships.
• Interfaces with NCS to leverage lien rights and ensure lien rights are protected through timely processing of notices and lien claims and effectively communicating internally and to customers.
• Ownership of A/R KPI targets; > 90 day past due %, cash collection %, underbilling/overbilling %, leading to ultimate achievement of primary target; DSO.
• Prepares, and analyzes AR reports and disseminates AR information to Sales, PM's, GM, Regional VP and Director Financial Services on a timely basis. Ensures timely collection of cash receipts from customers. Handles collections for accounts that have escalated from other CTC's if customer is centralized with local CTC.
• Assists CDC AR with cash application information and quarterly CTC AR reserve analysis and reporting for CDC AR. Participate in CTC AR reviews when required by Director Financial Services.
• Ensures that accounts receivable policies and procedures are followed; ensures external and internal controls and policies are adhered to.
• Recommends process changes when necessary and establishes best practices to improve current AR processes and practices.
• Oversees potential problem accounts and sends follow-up correspondence. Analyzes AR reserve reports to ensure reserve compliance and prepares analyses and reconciliations of accounts as required. Reviews and monitors credit sources, credit files, and project booking (job) sheets.
• Resolves large deductions and provides guidance to colleagues who monitor and resolve customer deductions and disputes in a timely manner.
• Provides guidance and direction to AR invoice Team to resolve invoice discrepancies and ensure appropriate and timely credit & rebill. Assists with maintaining integrity of credits and rebilled invoices entered in AR system and submitted to customers.
• Minimizes bad debt write offs in accordance with AR Securitization and developing knowledge of customer base to safeguard timeliness of payment as well as overall payment risk.
• Obtains required information from credit organizations, banks and loan associations when necessary.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Construction or Security and Global End User collection skills.
• Experience with lien and bond laws.
• Planning and organizational skills.
• Excellent written and verbal communication skills.
• Knowledge of Project invoicing preferably in a construction environment.
• Flexible, adaptable, detail-oriented self-motivated, multi- tasking and well organized.
• Customer service while being AR results driven.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Skills required

• Analytical thinking
• Leadership
• Communication
• Negotiation
• Ability to work well with other leaders

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Requirements:

Education: College degree, trade school or equivalent experience

• Associate's degree

Minimum Experience: 5+ years credit/collection and improving AR results

Preferred Experience (but not required):

• Bachelor's degree in accounting

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available.

Functional Expert - Considered a thought leader on a subject
Innovative - Consistently introduces new ideas and demonstrates original thinking
Team Player - Works well as a member of a group

Entrepreneurial Spirit - Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

2 years: Experience with Texas lien laws (required)
3 - 5 years: Construction credit / collections. (preferred)