Title: Employment Services General Office Clerk

Reports To: Employment Services Director

Pay: $20.13 per hour, full time, non-exempt position
Office Hours: Monday through Friday, 8:30am - 5:00pm. Occasional evenings and weekends.

The YMCA of Greater Houston has outstanding benefits including medical, dental, and vision insurance, long-term disability, life insurance, paid holidays, and 12% retirement paid by our Association upon meeting eligibility requirements.

Description
YMCA International Services is a unique branch of the Y of Greater Houston and seeks to meet the needs of Houston's significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. As a clerk with the Employment Services department, you will support the work of the department by completing administrative tasks.

The YMCA is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Duties /Responsibilities
The General Office Clerk primary duties will include:

• Organize and maintain files and records, ensuring they remain updated and are easily accessible.
• Sort and distribute incoming mail. Prepare outgoing mail (envelopes, packages, etc.).
• Support program staff with follow-ups and deliver friendly and knowledgeable communication with clients by phone, Google text or email.
• Skilled use of office equipment such as photocopier, printers, etc.
• Excellent computer skills for word processing, spreadsheet creation, etc.
• Rapid and accurate typing skills to take minutes of meetings and write case notes.
• Demonstrate a team mentality and willingness to assist in office management and organization procedures.
• Process and prepare documents, such as public benefits or government forms, employment and other support service applications.
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
• Perform other job related duties as assigned i.e. participation in Food Distribution on a rotating basis.

Annual Outcomes and Indicators
Clerk will contribute to the program's effectiveness by providing support to the case managers through high-quality administrative engagement as outlined above.

Requirements

• Bilingual in English and Kinyarwanda and/or Rohingya PREFERRED
• Excellent written and verbal English communication skills
• Familiarity with office procedures, devices and software
• Very good organizational skills
• Effective time management and multi-tasking skills
• Capable team player & collaborator
• High School Diploma, some college and/or relevant professional experience

How to apply: You must complete an online application at YMCA of Greater Houston. No phone calls please. You will be contacted to schedule an interview if you are considered a qualified candidate.

Note: Positions are filled in response to current refugee arrivals and their language needs. As language needs change, this necessitates flexibility in our staffing.

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.