Serve as the single point for customer during service jobs execution
Coordinate, plan, schedule and oversee all service jobs with necessary resources, spare parts and logistics for site
Manage customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensure the required quality is delivered and the health, safety and environmental issues are competently managed. Review the scope of the work and ensure that all parties fulfil their contractual obligations, particularly regarding claims and changes
Manage the service order process in a timely manner from quotation to invoicing and cash collection
Manage all required reporting and documentation. Ensure all necessary data has been registered in a timely manner in the system including service reports
Cooperate and coordinate activities with other ABB units and teams to harmonize service activities and to maximize service sales at every opportunity. Ensure the transfer of service findings to the product or system local business units for improvement of their offerings
Support customers with high level interface and close working relations, providing consultancy and advice to maintain the product in accordance with manufacturers instructions
Act as company's representative working to the company code of conduct, safety rules and in an ethical manner to expand business activities and strives to satisfy and exceed customers needs and expectations
All quality aspects and discipline for job execution, through standard presentation of components following service or repair, including final in house job inspection to documentation, that is quotations, invoice document preparation, service engineer expense and time sheet approval, timely service report completion, emails etc. within company guidelines or regulations
Oversee all aspects of commercial documentation and communication, with an understanding of financial and legal aspects of contracting with the customers and suppliers
Review and evaluate shop and service reports, suggest and implement corrective actions where necessary
At ABB Marine & Ports, we are committed to transforming our customers' vessels and terminal operations with innovative electric, automated, and digital technologies. As part of enabling a lowcarbon society, we strive to preserve resources and promote social progress. Our sustainable solutions have a farreaching impact, and by joining us you will actively play a part in contributing to a more sustainable future. www.abb.com/news We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/202210/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/paytransp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 18886947762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 18886947762 or by sending an email to USAskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com