Drives the platform strategy and the development of new features and experiences. Owns the platform lifecycle including ideation, strategic planning, tactical initiatives, platform roadmap, platform development, and ongoing implementation and support. Ensures growth on established metrics. Leads, manages, and mentors the platform team to design, deliver, measure, and impr

Responsible for prototyping various technologies, including generative AI systems Meet with key leaders in the Information Technology Services department and learn how we design, deliver, operate, and promote technology solutions that enable AARP to achieve its goals Contribute to data analyses and write up of findings Learn and apply AARP's Design Thinking framework to u

Integrates rapid delivery (Agile or other) principles into team practices and work products, including coaching the team on reporting, backlog development, refinement, and prioritization, and facilitating team ceremonies. Ensures team incorporates best practices and enterprise guidance around architecture, information security, agile delivery, quality engineering, governa

Leads customer research projects and analysis of findings/data to understand member experience delights and pain points. Leverages human centered design (HCD) and other innovation/product development approaches. Champions the customer experience across the organization to ensure exceptional customer journeys and service are continuously provided to all customers across al

Conduct comprehensive landscape analyses to identify existing social initiatives/organizations as well as research and policy efforts in the field of anti poverty and social innovation, focusing on economic mobility, financial well being, and social connection among older adults Collect, analyze, and interpret qualitative and quantitative data from external and internal s